Refund Policy

Last Updated: [May 2025]

At ReplicaOmega.io, customer satisfaction is our top priority. Our refund policy is designed to be transparent, fair, and aligned with international e-commerce standards. Please review the following terms carefully before placing your order.

Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

  • The product arrives damaged or defective.
  • You receive the wrong item or an incorrect specification.
  • The item fails to arrive within 60 days of shipment confirmation.

Refunds are not applicable for:

  • Minor aesthetic differences not affecting functionality.
  • Buyer’s remorse or incorrect choice of model.
  • Returns without prior authorization from our customer service team.

How to Request a Refund

  1. Contact Us at [email protected] within 7 days of receiving the item.
  2. Provide clear photographs of the watch and packaging showing the issue.
  3. Our team will assess your request and respond within 24–48 hours.

If your claim is approved, you may:

  • Receive a full refund to your original payment method.
  • Request a replacement of the same or similar item.
  • Opt for store credit for future purchases.

Return Instructions

  • All returns must be shipped back in original condition with box, documents, and accessories.
  • The customer is responsible for return shipping unless the product is faulty.
  • Once we receive and inspect the item, the refund will be processed within 3–5 business days.